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Starline News



Key to Great Customer Service: Empowered Staff


In our post last week we suggested empowering staff to make decisions to assist customers up to a certain dollar amount, say $500 or so, on the spot, without getting...
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Covid-19 coronavirus.


"Hotels could become temporary hospitals, housing and quarantine facilities. Long-term letting: With short-term demand being compromised, there is an opportunity to provide longer-term rental solutions. This will be most viable...
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Feather Core Pillows


If you want to give your guests the comfort and support of feather pillows, but worry that those with allergies wouldn’t appreciate the gesture, there’s an option you many want...
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Attracting Business Guests to Your Hotel


If you want more business travellers’ business you need to be the hotel business travellers prefer. It’s a billion-dollar slice of the hospitality pie and growing – between now...
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Put the Cherry on Top of Guest Satisfaction


Everybody likes to be (pleasantly) surprised and delighted by a business. As a hotelier you have plenty of opportunities to do nice things for your guests that they’ll remember –...
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The Clock / Dock / Bluetooth Question


Clock radios are a staple of hotel rooms. But these days, they usually pull double duty as a broadcast unit for the music guests have on their phones. Since...
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The Curious Case of the Disappearing Amenities


By the close of 2017, professional travel writers were complaining about the “disappearing” amenities” from hotel rooms. Including bathroom doors. USA Today’s Christopher Elliott wrote “I'm not kidding...
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Should You Put Scales in Bathrooms?


One Quora questioner asks “Why do hotels provide weighing scales in bathrooms?” A certain “Jerry,” who according to his online profile has worked in hotels since 2002, answers “I...
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