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Attracting Business Guests to Your Hotel


If you want more business travellers’ business you need to be the hotel business travellers prefer. It’s a billion-dollar slice of the hospitality pie and growing – between now...
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Put the Cherry on Top of Guest Satisfaction


Everybody likes to be (pleasantly) surprised and delighted by a business. As a hotelier you have plenty of opportunities to do nice things for your guests that they’ll remember –...
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The Clock / Dock / Bluetooth Question


Clock radios are a staple of hotel rooms. But these days, they usually pull double duty as a broadcast unit for the music guests have on their phones. Since...
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Should You Put Scales in Bathrooms?


One Quora questioner asks “Why do hotels provide weighing scales in bathrooms?” A certain “Jerry,” who according to his online profile has worked in hotels since 2002, answers “I...
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Offering Walking Tours for Your Guests


One way to get those crucial return bookings, especially during the off season, is to give your guests something out of the ordinary, an experience they remember. And we’re...
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Keeping Your Guest Data Safe


You do what you can to keep your guests physically safe in your hotel. Do you do as much to keep their data safe? Do you know what you’re legally...
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Attracting Families with Amenities


What amenities do you offer for children at your property? Of course, that depends on your clientele – sure, if you’re primarily a business travel destination, it might not be...
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Why Do Guests Hate Resort Fees?


“Resort fees” are daily charges added to a guest’s bill for things you provide such as access to the fitness center, the bell staff, a pool or a newspaper delivered...
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