Guest Feedback

“Resort fees” are daily charges added to a guest’s bill for things you provide such as access to the fitness center, the bell staff, a pool or a newspaper delivered...

There are things that guests know they’ll find in a hotel room – a bed, a chair, the basics. Then there are things the guest maybe doesn’t expect to find...

It happens – you realise you’ve overbooked your hotel, and a guest, or guests, will need to be walked. Whether a guest decided not to check out, or a room...

It’s one thing to keep the tea bags in your guest rooms updated. We’re assuming you do that -- remove all the ones with rips in the wrapper, get rid...

Major changes in an industry usually have to do with the customers of that industry changing, and that’s true for the hotel industry. Millennials approach work, travel and recreation differently...

While predictions are to be taken with a grain of salt, it’s fun to see how the experts think our industry will continue changing in 2018. The influence of...

We’re not going to tell you how to clean your hotel rooms, you can handle that. Here, we’re offering some housekeeping ideas that other hotels have found useful. From...

Ah, New Year’s resolutions. So many good intentions. And with the impulsivity of January well and truly over, it’s time to set some genuine resolutions in concrete. There are...