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Freshen Up Your Staff For Summer Busy times approach. You’ll be hiring seasonal staff and giving them a crash course in how to work at a hotel. How to treat...

When hiring staff, obviously you look for people who want to be in customer service. This goes for your housekeeping and janitorial staff as much as for your desk clerks. ...

We’ve written elsewhere about how scent is deployed by hotels to subtly impress guests. It’s a fine art, of course, but big business for hotels - Bloomberg reported that in...

When’s the last time you inventoried your table presentation? Are your glasses getting scratched and in need of replacing? Do your silverware settings say “This is a quality restaurant” or...

It’s your decision if you want to allow pets in your hotel, unless there are local ordinances against it. Let’s say you do want to be a pet-friendly property...

Oh no, bad news - it’s about to get a lot more hectic, busy, jangly and confused: Your hotel’s busy season is starting soon. As you probably know from...

According to Points Guy, someone who by his own admission spends over a hundred nights a year in hotel rooms, there are twelve things that should be in every hotel...

If you have bathtubs in your rooms, as opposed to just shower stalls, you should be providing bath salts as part of your standard bathroom amenities. We know you’re now...