Guest Feedback

Again and again, guests’ impressions of hotels boil down to “How did they treat me there?” Assuming the room was clean, the reservation handled smoothly and all other basics...

As you might suppose, both microfibre and cotton bedding have advantages and disadvantages. Knowing what they are will help you make the smart choice for your property. Of course...

It’s one thing to take some time to figure out how to use music to improve your guests’ impressions and experience of your hotel. It’s quite another to let...

In our previous post we looked at some ideas for getting more effective, efficient cleaning without spending more money. Granted, keeping good quality cleaning supplies and plenty of cleaning...

It’s no secret that the hotel room minibar has peaked in popularity and is disappearing from more and more hotel rooms. Guests are bringing their own drinks and snacks or...

Admittedly free Wi-Fi is one of hotel guests’ most heavily-requested amenities and we’re not at all saying don’t offer it, but think about it first. For one thing, some...

As should coffee shops but then that’s a different rant. If you want to satisfy your guests for relatively little cost, free Wi-Fi is about the best thing you...

The Trend Towards Green Amenities in Hotels Recently, hospitality industry observer Carrie Boucher wrote that in the discussion “What’s next for hotel amenities,” the first question is “What, exactly, is...