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Social Media



Should You Put Scales in Bathrooms?


One Quora questioner asks “Why do hotels provide weighing scales in bathrooms?” A certain “Jerry,” who according to his online profile has worked in hotels since 2002, answers “I...
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Keeping Your Guest Data Safe


You do what you can to keep your guests physically safe in your hotel. Do you do as much to keep their data safe? Do you know what you’re legally...
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Creative Marketing Ideas for your Hotel


Because sometimes you just have to get out of the same old way of doing things if you want to get noticed. Call it thinking outside the box, call it...
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Hotel New Year’s Resolutions: Five Things to Start Doing


Ah, New Year’s resolutions. So many good intentions. And with the impulsivity of January well and truly over, it’s time to set some genuine resolutions in concrete. There are...
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Should Your Hotel Use Online Reputation Management?


In these days of TripAdvisor, Yelp and other social media outlets, you as a hotelier have less control than ever before over your brand. It used to be that...
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Spreading Christmas Cheer to Your Hotel Guests


Phew! The Christmas and New Year rush is done for another year. How did you fare? Try looking back over recent weeks – while it’s still fresh in your mind...
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Take the Sting Out of Negative Reviews


Relatively few online reviews of hotels are actually negative - somewhere between 10 and 20 percent, according to one recent study. Usually people just want to forget about bad hotel...
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Maximise Positive Reviews


Thank Your Positive Reviewers - It’s Good For Business Positive reviews of your property on social media are great, aren’t they? Sure are, but don’t simply bask in the glory...
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