Staff

If you want more business travellers’ business you need to be the hotel business travellers prefer. It’s a billion-dollar slice of the hospitality pie and growing – between now...

Everybody likes to be (pleasantly) surprised and delighted by a business. As a hotelier you have plenty of opportunities to do nice things for your guests that they’ll remember –...

One way to get those crucial return bookings, especially during the off season, is to give your guests something out of the ordinary, an experience they remember. And we’re...

You do what you can to keep your guests physically safe in your hotel. Do you do as much to keep their data safe? Do you know what you’re legally...

“Resort fees” are daily charges added to a guest’s bill for things you provide such as access to the fitness center, the bell staff, a pool or a newspaper delivered...

It happens – you realise you’ve overbooked your hotel, and a guest, or guests, will need to be walked. Whether a guest decided not to check out, or a room...

Because sometimes you just have to get out of the same old way of doing things if you want to get noticed. Call it thinking outside the box, call it...

Major changes in an industry usually have to do with the customers of that industry changing, and that’s true for the hotel industry. Millennials approach work, travel and recreation differently...