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Offering Hospitality to Pets

It’s your decision if you want to allow pets in your hotel, unless there are local ordinances against it.

Let’s say you do want to be a pet-friendly property. What are some good ideas for how to go about doing it the sensible way?

Most hotels that welcome pets, particularly dogs, have a weight or number of pets policy. Four Seasons properties, for example, have a 25-pound limit for pets, dogs or cats. Best Western hotels in the US (and some in NZ) allow up to two dogs with a weight limit of 80 pounds each (of course, some Best Westerns also allow birds, monkeys or snakes, so when it comes to animals they’re out on the edge). Most hotels that do accept pets, limit the number to two.

Some hotels that allow pets charge a service fee, but most don’t, or ask for a refundable damage deposit. Loews Hotels and Resorts average $25 per pet per night. Best Western charge $20 per day or $100 per week. Most hotels average out to around $25 per pet per night, although there are fees as high as $75. Some charge $25 for the first pet and additional ones free or at a lower rate.

Amenities? Absolutely. Pet mats, bowls, litter boxes, treats and beds are available at most pet-friendly hotels. Some even have precious pet room-service menus, having figured out that pet owners are a great revenue stream.

Higher-end hotels tend to allow dogs to stay free and provide special treats at no cost or “pet concierge” services. Others who do charge a fee provide treats, beds and water bowls at no extra charge.

Some hotels even provide the animals themselves - Kimpton hotels will put a pet fish in a guest room upon request and a surprising number of hotels have resident dogs or cats.