Starline News

Turn Complaining Guests Into Loyal Customers It’s an axiom in the customer loyalty field that one of the best opportunities you have to establish a loyal customer relationship is when...

Handling Common Hotel Guest Complaints If you run a hotel, you will receive customer complaints. Some will be valid and deserved, pay attention to those and learn from them. But...

Used correctly, Facebook, with its half a billion or so users, can be an effective and low-cost part of your overall publicity strategy. It works: Since 2011, Facebook has...

Many hotels are wondering if they should be using chlorine-based or oxygenated bleach in the laundry and other cleaning tasks. It’s a fair question and the answer depends on what...

Don’t let the term Customer Relationship Management (CRM) scare you – it’s not about expensive technology, high-priced consultants or major procedure shake-ups. You can do all that if you want...

Swimming pools can be great assets for accommodation providers, but they do have to be maintained carefully. An unattractive or unsafe swimming pool does not do a hotel any favors. ...

Microfibre quilts and duvets are highly popular in hotels and motels, and for very good reason - they offer the soft, warm feel of traditional goose or duck feather and...

Window washing is something dreaded by most housekeepers, but it doesn’t have to be. Done correctly, it not only increases the life of the window, but doesn’t take as long...