Starline News

No, in fact, the guest is not always right. There will be times when the guest is clearly wrong. How do you handle such situations sensitively but firmly so you’re...

Relatively few online reviews of hotels are actually negative - somewhere between 10 and 20 percent, according to one recent study. Usually people just want to forget about bad hotel...

Thank Your Positive Reviewers - It’s Good For Business Positive reviews of your property on social media are great, aren’t they? Sure are, but don’t simply bask in the glory...

Freshen Up Your Staff For Summer Busy times approach. You’ll be hiring seasonal staff and giving them a crash course in how to work at a hotel. How to treat...

When hiring staff, obviously you look for people who want to be in customer service. This goes for your housekeeping and janitorial staff as much as for your desk clerks. ...

We’ve written elsewhere about how scent is deployed by hotels to subtly impress guests. It’s a fine art, of course, but big business for hotels - Bloomberg reported that in...

When’s the last time you inventoried your table presentation? Are your glasses getting scratched and in need of replacing? Do your silverware settings say “This is a quality restaurant” or...

You offer your guests tea bags in their room as part of your standard amenity tray. Most likely you have coffee sachets and sugar too. Do you include green...