Starline News

As should coffee shops but then that’s a different rant. If you want to satisfy your guests for relatively little cost, free Wi-Fi is about the best thing you...

The tradition of placing chocolates on hotel pillows started, according to a well-verified urban legend recounted by blogger Gordon Javna, when actor Cary Grant was meeting a female friend in...

Is the money used to buy those towel reuse cards for bathrooms well spent? According to one study performed by the Association For Linen Management, hotels in the U.S...

The Trend Towards Green Amenities in Hotels Recently, hospitality industry observer Carrie Boucher wrote that in the discussion “What’s next for hotel amenities,” the first question is “What, exactly, is...

Part 2: Best Practices In Part 1, we explained the most important response you can give to an upset, complaining guest: Listen with empathy and concern, don’t argue and don’t...

Part 1: The Most Important Response Accommodation is like any other business - you’ll have customer complaints from time to time. Some of them will be merited and others...

There are lots of ways to publicise your property - print ads, TV, online, social, branded amenities, you name it. Branded pens are a common promotional item. Are they...

What Toaster to Put In Hotel Rooms? A four-slice toaster is something that should be included in all room kitchenettes and should be included in any room if at...