If you have made a purchase with us we want to give you total confidence and peace of mind. If you are not happy with your purchase, we will be happy to accept a return.
You can return your purchase for up to 30 days from the purchase date. Products must be in a new resalable condition (unless faulty or otherwise defective) and in the original product packaging with all labels, manuals etc included with the item.
Please note that all returns to Star Line must include the original receipt. If you do not have the original receipt, we may be able to locate the original receipt information.
While we will replace damaged or defective merchandise, we can't exchange items. In order to get exactly what you want as quickly as possible, simply return the unwanted item for a refund and place a new order for the item you want.
When we receive your return, we'll issue a refund. We may be unable to honour previous sale prices or promotions when you place your new order.
The Star Line Group Ltd
Montre Vue Estate
1160 State Highway 12
For additional information on our warranty and return policies, please contact us on 0800 277 225, or e-mail us at firstname.lastname@example.org
We reserve the right to decline a refund or exchange for an item if we have sourced this item on indent for you.
Our money back guarantee is a key aspect of our business. If a customer has proof that they purchased the goods from our website within the last 30 days, and providing we cannot repair or replace the item, they may obtain a refund. A refund will be made in the same tender as the original purchase. The product returned must be in a new resalable condition unless faulty or otherwise defective.
If the returned product is faulty and still under warranty then the repair will be at our suppliers’ expense. If the product is out of warranty, then we can still have the product repaired, however, the cost of the repair will be charged to the customer.
The Consumer Guarantee Act sets out minimum standards for goods sold by Star Line. In the event that goods sold are not of good quality or are faulty, the customer has the right to a repair, replacement or a refund.
The Fair Trading Act is designed to protect the customer being misled, either intentionally or unintentionally. This applies to all aspects of the promotion and sale of goods and services including: pricing; where the product was made; where the product is from; meeting of New Zealand safety standards; availability of products and the sales techniques used. The Commerce Commission enforces the Fair Trading Act 1986.