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30-day Right of Return Policy

If you have made a purchase with us we want to give you total confidence and peace of mind. If you are not happy with your purchase, we will be happy to accept a return.

You can return your purchase for up to 30 days from the purchase date. Products must be in a new resalable condition (unless faulty or otherwise defective) and in the original product packaging with all labels, manuals etc included with the item.

Receipt Required for All Returns

Please note that all returns to Starline must include the original receipt. If you do not have the original receipt, we may be able to locate the original receipt information.

Exchange Policy

While we will replace damaged or defective merchandise, we can't exchange items. In order to get exactly what you want as quickly as possible, simply return the unwanted item for a refund and place a new order for the item you want.

When we receive your return, we'll issue a refund. We may be unable to honour previous sale prices or promotions when you place your new order.

Here's what you need to do:

  1. Call us toll free on 0800 277 225, tell us about your issue and we will send send you a Returns Form.
  2. Using the original packaging or a good carton, return product in new condition via Courier of your choice. Signature required is preferred so that you can verify return to us. Delivery fees are the responsibility of the customer unless goods are faulty.
  3. Complete the Returns Form that we email you, stating invoice number, your name, address and email address and return reason.
  4. Courier returns to:

    Starline Group Ltd
    Montre Vue Estate
    1160 State Highway 12
    Maungaturoto 0547
    Northland

    (NOTE: Cash-on-Delivery requests will not be accepted)
  5. Keep a record of your shipment until you have received your repaired item, replacement, credit or refund.

For additional information on our warranty and return policies, please contact us on 0800 277 225, or e-mail us at sales@starlinegroup.co.nz

Restrictions and exceptions:

We reserve the right to decline a refund or exchange for an item if we have sourced this item on indent for you.

Money Back Guarantee

Our money back guarantee is a key aspect of our business. If a customer has proof that they purchased the goods from our website within the last 30 days, and providing we cannot repair or replace the item, they may obtain a refund. A refund will be made in the same tender as the original purchase. The product returned must be in a new resalable condition unless faulty or otherwise defective.

Repairs

If the returned product is faulty and still under warranty then the repair will be at our suppliers’ expense. If the product is out of warranty, then we can still have the product repaired, however, the cost of the repair will be charged to the customer.

Consumer Guarantees Act 1993

The Consumer Guarantee Act sets out minimum standards for goods sold by Starline. In the event that goods sold are not of good quality or are faulty, the customer has the right to a repair, replacement or a refund.

Fair Trading Act 1986

The Fair Trading Act is designed to protect the customer being misled, either intentionally or unintentionally. This applies to all aspects of the promotion and sale of goods and services including: pricing; where the product was made; where the product is from; meeting of New Zealand safety standards; availability of products and the sales techniques used. The Commerce Commission enforces the Fair Trading Act 1986.