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Terms & Conditions

E-commerce Website Terms & Conditions

These terms and conditions apply to the use of this web site, including the purchase of goods or services over this web site. In using this web site for these or any other purposes, you agree to be bound by these terms and conditions. If you do not accept these terms and conditions, you must refrain from using the web site.

Terms Used

In these terms and conditions, the expressions 'we', 'us' and 'our' are a reference to Starline Group Limited, trading as Starline, owner and operator of the www.starlinegroup.co.nz website. ‘The seller’ refers to ‘Starline Group Limited. ‘The buyer’ refers to any legal entity purchasing from the seller.

Formation of Contract

Our website and advertising only constitute an invitation to treat. Ordering goods (online or otherwise) constitutes an offer by the buyer to buy in accordance with these terms and conditions. Our acceptance occurs (and the contract is formed) when the goods are despatched to the seller.

Ordering Process

  • You may offer to purchase goods or services described on this web site for the price specified on this web site.
  • Your order must contain your name, email address and any other ordering information specified on this web site.
  • Within seven days of receipt of your order, we will at our discretion accept or reject your offer to purchase.
  • You may not cancel an order once it has been submitted, even if our acceptance or rejection of your offer is still pending.
  • We are not required to give reasons for rejecting your offer to purchase.
  • If we reject your offer to purchase the goods or services for any reason, neither of us will be under any further liability to the other arising out of your original offer or our non-acceptance of that offer.
  • If we have not responded to you within seven days, your offer will be deemed to be rejected.
  • We give no undertaking as to the availability of products advertised on this web site.
  • Delivery of the goods or supply of the services to you will be effected in the manner described on this web site.
  • Title in the goods does not pass to you until payment has been received in full.
  • Risk of loss or damage to the goods passes to you upon dispatch.
  • Payment must be effected in the manner described on the web site. The product or service displayed price are exclusive of GST. In all other respects, the price may be exclusive of taxes, duties and charges imposed or levied in New Zealand or overseas in connection with the supply of goods or services and delivery charges. You are liable for all these charges. We will invoice you for any delivery charges.
  • Unless otherwise displayed all transactions are processed in NZD.
  • The goods and services are offered for sale only to persons who can make legally binding contracts.
  • Coupon codes may be used to discount an order or add a free ‘gift with purchase’ item to an order. Please read terms and conditions carefully before applying a coupon code.
  • Only one coupon code can be redeemed per order.
  • If a coupon code is used to redeem a free ‘gift with purchase’ item and the original qualifying order is returned and no longer qualifies, the free item must be returned in saleable condition. If this item is not returned, it will be charged to the customer’s credit card at the advertised recommended retail price. Where we accept your order these terms and conditions (together with the acceptance) constitute the entire agreement between the Starline Group Ltd and you, the buyer, and it is expressly agreed that there are no other understandings, representations or warranties of any kind (express or implied) forming part of this contract. In particular:
  • Any condition contained in your order, which is inconsistent with, qualifies or is contrary to these conditions shall have no effect unless the we expressly accept that condition in writing.
  • Any variation, waiver or cancellation of your order shall have no effect unless accepted in writing by Starline. Where we accept cancellation we may levy a handling charge of up to 20% of the price.
  • Where we both agree to a variation in the quantity of the goods, the goods shall be priced either at the rate applicable to the original quantity or the revised quantity at the absolute discretion of the seller.

Shipping Costs

  • Starline is freight free nationwide for every one of the over 4500 products in our range.
  • Delivery to other countries by prior arrangement.

Order Delivery

We reserve the right to despatch the your order in one delivery or by installment. Failure to deliver any installment shall not entitle the buyer to repudiate the contract as to any installments already delivered. Any quotations of delivery times by Starline are made in good faith but are estimates and we shall not be bound by such quotation. Standard order dispatch timeframes are between 1-2 business days. Shipping times are estimated at between 2-4 business days depending on your location. If for any reason we are unable to dispatch your order we will notify you within 24 hours to arrange an agreeable alternative item, a backorder or a full refund.

Shortages, Damages or Loss in Transit

Liability for shortages in the quantity of goods delivered is limited to making up the shortages. No claim for shortages in quantity will be allowed unless the customer gives notification of the shortage in writing within 7 days of the delivery and provides a reasonable opportunity for us to investigate the claim. Goods leaving our premises are adequately packed. Claims for damage or loss in transit must be made against the carrier in the prescribed manner: Prior to acknowledging delivery to the carrier you must ensure that the complete consignment as per the carrier’s note has been received. Should there be a shortage or visible damage to outer packaging the carrier’s note must be endorsed accordingly. Within 7 days of receipt of consignment you must ensure that all goods received are in good order and condition. No claims will be considered after 7 days of receipt of goods. While no liability for goods damaged or lost in transit will be accepted by Starline, details of any claim should be advised to us.

Return of Goods for Credit or Refund

Goods supplied in accordance with your order can only be returned with our express approval. Requests to return goods must be submitted within 14 days from the date of supply and the original invoice number must be quoted. Goods must then be returned to our warehouse within 7 days of us agreeing to credit or refund the goods. If they are returned later than this, we will not be able to process this request. Where goods are accepted (for credit or refund at our discretion) they must be delivered at your expense into Starline store in original condition and packaging. We reserve the right to levy a restocking fee against any returns. Such fees may be up to 20% of the invoice price and levied at our absolute discretion.

Liability and Maintenance Guarantee

You shall ensure that the goods ordered are fit and suitable for the purpose for which they are required and the we are under no liability if they are not. As the buyer you are entitled to only such benefits as Starline may receive under any guarantee given to us by the manufacturer of the goods. Where goods are returned for warranty purposes you shall pay for all shipping expenses required to deliver the goods to and from our store in original packaging. We are not responsible of any shipment, administrative, manufacturing or other delays incurred while the goods are not in our possession. Once the goods are inspected the manufacturer may deem any reported defect a result of misuse or causes other than those covered by the warranty, the judgment of the manufacturer is considered correct and final and cannot be disputed by the buyer or the seller. Where the cause of the defect is not covered by the warranty the buyer is liable to pay for all expenses incurred by us during the entire claim process, in addition to any costs and penalties charged to us by other parties such as the manufacturer. In lieu of any warranty, condition, or liability by law, Starline’s liability in respect of any defect in or failure of the goods supplied, or for any loss, injury, or damage attributable thereto, is limited to making good the replacement or repair of defects arising under normal proper use and maintenance arising solely from faulty design, materials, or workmanship within the guarantee period, if stated, or otherwise within 3 months of the date of supply, provided always that such defective parts are promptly returned to the seller, unless otherwise arranged. We shall not be liable for consequential, indirect or special damages or loss of profits under any circumstances. At the termination of the appropriate period (i.e. guarantee period or 3 months as indicated above) all liability on our part ceases. The warranty does not cover damage from misuse, accident, negligent, inappropriate or improper operation, maintenance, installation, modification or adjustment. Our liability under this contract and the warranty in this clause is confined to the buyer named in this contract, it being agreed that we have no liability to any purchaser of the goods from the buyer in that the buyer’s rights under the contract are not assignable without the prior written consent of the seller.

Property and Risk

Risk (including insurance responsibility) shall pass to the buyer on collection of the goods by you or on the delivery by Starline or by the source to you the buyer or your agent or to a carrier for delivery to the you. Ownership of all goods sold by Starline is retained by us until full payment is received for all amounts owing in respect of all goods supplied. This provision is designed to protect the seller in the event of the bankruptcy, receivership or liquidation of the buyer, a seizure of goods by a creditor of the buyer or default in payment. Until full payment is made the buyer agrees to:

  • Enable the goods to be readily identifiable as the property of Starline.
  • Maintain the goods so supplied in good order and condition and to return the goods immediately if called upon to do so by us.
  • On a sale or other realisation of the goods the buyer shall identify and separately account for the proceeds of sale. Prior to the buyer acquiring property in any goods, we may at any time, directly or by our agents or servants, enter upon any land, premises or property where it believes such goods may be to inspect and/or remove the goods, by force if reasonably necessary. If the goods are removed then:
  • The right of the buyer or any agent of the buyer to possession of any goods and right to sell or otherwise dispose of the goods shall immediately and without the necessity of any notice terminate, and,
  • The buyer will reimburse, indemnify and hold harmless the seller, its employees and agents in respect of any costs (including legal costs on a solicitor-client basis), expenses, loss or damage (including such to any third parties) in respect of the exercise or attempted exercise of the seller’s remedies and,
  • We may cancel any or all contracts with the buyer and we will not be liable to the buyer therefore, and,
  • All moneys owing by the buyer to us on any account whatsoever shall become immediately due and payable, and,
  • The value of such goods seized shall be assessed as the lesser of current market value or the invoice value at the time of sale and may be subject to a restocking fee as for Return of Goods for Credit or Refund above. Any excess after satisfying all of the buyer’s payment obligations (including under the indemnity) will be paid to the buyer.

Specific Warnings

You must ensure that your access to this website is not illegal or prohibited by laws that apply to you. You must take your own precautions to ensure that the process which you employ for accessing this website does not expose you to the risk of viruses, malicious computer code or other forms of interference which may damage your own computer system. For the removal of doubt, we do not accept responsibility for any interference or damage to your own computer system, which arises in connection with your use of this website or any linked website. Whilst we have no reason to believe that any information contained on this website is inaccurate, we do not warrant the accuracy, adequacy or completeness of such information, nor do we undertake to keep this website updated. We do not accept responsibility for loss suffered as a result of reliance by you upon the accuracy or currency of information contained on this website. We make no warranty that goods or services acquired from us over this website will meet your requirements. Details contained on this web site relating to goods or services have been prepared in accordance with New Zealand law and may not satisfy the laws of any other country. We do not warrant that the details on this website concerning those goods or services will satisfy the laws of any other country. It is your responsibility to determine whether these details satisfy the laws of the jurisdiction which you reside (if that jurisdiction is outside New Zealand) and if the details do not satisfy the laws of your jurisdiction, you may not order any goods or services from this website. You acknowledge that despite all reasonable precautions on our part, there is a risk of unauthorised access to or alteration of your transmissions or data or of information contained on your computer system or on this website. We do not accept responsibility or liability of any nature for any such losses, which you may sustain as a result of such activity. You shall be solely responsible for obtaining any necessary permits under and for compliance with all legislation, regulations, by-laws or rules having the force of law in connection with the installation and operation of the goods.

Payment Methods

Starline must receive full payment before the goods can be shipped to the buyer. This payment includes the agreed sale price of the goods in addition to shipping and handling costs. Payment methods currently accepted include:

  • Credit Cards processed via our online secure gateway.
  • Direct transfer to Starline Group Limited’s bank account.
  • Bank Cheques provided the Buyer pays for any transaction costs. The seller reserves the right to keep the goods in possession until all cheques are cleared and any transactions are completed.

Payment Security

When purchasing from Starline your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology. 128-bit SSL encryption is the current industry standard.


Copyright in this web site (including text, graphics, logos, icons, sound recordings and software) is owned by us or licensed to us. Other than for the purposes of, and subject to the conditions prescribed under, the copyright laws of New Zealand and similar legislation which applies in your location, and except as expressly authorised by these terms and conditions, you may not in any form or by any means:

  • adapt, reproduce, communicate to the public, store, distribute, print, display, perform, publish or create derivative works from any part of this web site; or
  • commercialise any information, products or services obtained from any part of this web site; without our written permission.


This website includes registered trademarks owned by us, our licensors, and our partner suppliers. You must not use any of our trademarks or the names Starline, www.starlineproducts.co.nz, www.starlinegroup.co.nz or Starline Group Limited:

  • in or as the whole or part of your own trademarks or business name or company name;
  • in connection with activities, products or services which are not ours;
  • in a manner which may be confusing, misleading or deceptive;
  • in a manner that disparages us or our information, products or services (including this web site).
  • You must not authorise or assist any person to do any of the acts specified above.

Linked Websites

This website may contain links to other web sites. Those links are provided for convenience only and may not remain current or be maintained. We are not responsible for the content or privacy practices associated with linked websites. Our links with linked websites should not be construed as an endorsement, approval or recommendation by us of the owners or operators of those linked web sites, or of any information, graphics, materials, products or services referred to or contained on those linked web sites, unless and to the extent stipulated to the contrary.

Privacy Policy

We undertake to comply with the terms of our Privacy Policy.

Governing Law

These terms and conditions are governed by the laws in force in New Zealand. You agree to submit to the exclusive jurisdiction of the courts of that jurisdiction.

Updates to these Terms and Conditions

We reserve the right to amend these terms and conditions from time to time. Your continued use of the web site following such notification will represent an agreement by you to be bound by the terms and conditions as amended.

Contacting Us

If you have any questions or comments about Starline website’s terms and conditions and/or the way it affects you, please feel free to contact us by sending an e-mail request to sales@starlinegroup.co.nz