E-commerce Website Terms & Conditions
These terms and conditions apply to the use of this web site, including the purchase of goods or services over this web site. In using this web site for these or any other purposes, you agree to be bound by these terms and conditions. If you do not accept these terms and conditions, you must refrain from using the web site.
In these terms and conditions, the expressions 'we', 'us' and 'our' are a reference to The Star Line Group Limited, trading as Star Line, owner and operator of the www.starlineproducts.co.nz website. ‘The seller’ refers to ‘The Star Line Group Limited. ‘The buyer’ refers to any legal entity purchasing from the seller.
Formation of Contract
Our website and advertising only constitute an invitation to treat. Ordering goods (online or otherwise) constitutes an offer by the buyer to buy in accordance with these terms and conditions. Our acceptance occurs (and the contract is formed) when the goods are despatched to the seller.
We reserve the right to despatch the your order in one delivery or by instalments. Failure to deliver any instalment shall not entitle the buyer to repudiate the contract as to any instalments already delivered. Any quotations of delivery times by Star Line are made in good faith but are estimates and we shall not be bound by such quotation. Standard order dispatch timeframes are between 1-2 business days. Shipping times are estimated at between 2-4 business days depending on your location. If for any reason we are unable to dispatch your order we will notify you within 24 hours to arrange an agreeable alternative item, a backorder or a full refund.
Shortages, Damages or Loss in Transit
Liability for shortages in the quantity of goods delivered is limited to making up the shortages. No claim for shortages in quantity will be allowed unless the customer gives notification of the shortage in writing within 7 days of the delivery and provides a reasonable opportunity for us to investigate the claim. Goods leaving our premises are adequately packed. Claims for damage or loss in transit must be made against the carrier in the prescribed manner: Prior to acknowledging delivery to the carrier you must ensure that the complete consignment as per the carrier’s note has been received. Should there be a shortage or visible damage to outer packaging the carrier’s note must be endorsed accordingly. Within 7 days of receipt of consignment you must ensure that all goods received are in good order and condition. No claims will be considered after 7 days of receipt of goods. While no liability for goods damaged or lost in transit will be accepted by Star Line, details of any claim should be advised to us.
Return of Goods for Credit or Refund
Goods supplied in accordance with your order can only be returned with our express approval. Requests to return goods must be submitted within 14 days from the date of supply and the original invoice number must be quoted. Goods must then be returned to our warehouse within 7 days of us agreeing to credit or refund the goods. If they are returned later than this, we will not be able to process this request. Where goods are accepted (for credit or refund at our discretion) they must be delivered at your expense into Star Line store in original condition and packaging. We reserve the right to levy a restocking fee against any returns. Such fees may be up to 20% of the invoice price and levied at our absolute discretion.
Liability and Maintenance Guarantee
You shall ensure that the goods ordered are fit and suitable for the purpose for which they are required and the we are under no liability if they are not. As the buyer you are entitled to only such benefits as Star Line may receive under any guarantee given to us by the manufacturer of the goods. Where goods are returned for warranty purposes you shall pay for all shipping expenses required to deliver the goods to and from our store in original packaging. We are not responsible of any shipment, administrative, manufacturing or other delays incurred while the goods are not in our possession. Once the goods are inspected the manufacturer may deem any reported defect a result of misuse or causes other than those covered by the warranty, the judgment of the manufacturer is considered correct and final and cannot be disputed by the buyer or the seller. Where the cause of the defect is not covered by the warranty the buyer is liable to pay for all expenses incurred by us during the entire claim process, in addition to any costs and penalties charged to us by other parties such as the manufacturer. In lieu of any warranty, condition, or liability by law, Star Line’s liability in respect of any defect in or failure of the goods supplied, or for any loss, injury, or damage attributable thereto, is limited to making good the replacement or repair of defects arising under normal proper use and maintenance arising solely from faulty design, materials, or workmanship within the guarantee period, if stated, or otherwise within 3 months of the date of supply, provided always that such defective parts are promptly returned to the seller, unless otherwise arranged. We shall not be liable for consequential, indirect or special damages or loss of profits under any circumstances. At the termination of the appropriate period (i.e. guarantee period or 3 months as indicated above) all liability on our part ceases. The warranty does not cover damage from misuse, accident, negligent, inappropriate or improper operation, maintenance, installation, modification or adjustment. Our liability under this contract and the warranty in this clause is confined to the buyer named in this contract, it being agreed that we have no liability to any purchaser of the goods from the buyer in that the buyer’s rights under the contract are not assignable without the prior written consent of the seller.
Property and Risk
Risk (including insurance responsibility) shall pass to the buyer on collection of the goods by you or on the delivery by Star Line or by the source to you the buyer or your agent or to a carrier for delivery to the you. Ownership of all goods sold by Star Line is retained by us until full payment is received for all amounts owing in respect of all goods supplied. This provision is designed to protect the seller in the event of the bankruptcy, receivership or liquidation of the buyer, a seizure of goods by a creditor of the buyer or default in payment. Until full payment is made the buyer agrees to:
You must ensure that your access to this website is not illegal or prohibited by laws that apply to you. You must take your own precautions to ensure that the process which you employ for accessing this website does not expose you to the risk of viruses, malicious computer code or other forms of interference which may damage your own computer system. For the removal of doubt, we do not accept responsibility for any interference or damage to your own computer system, which arises in connection with your use of this website or any linked website. Whilst we have no reason to believe that any information contained on this website is inaccurate, we do not warrant the accuracy, adequacy or completeness of such information, nor do we undertake to keep this website updated. We do not accept responsibility for loss suffered as a result of reliance by you upon the accuracy or currency of information contained on this website. We make no warranty that goods or services acquired from us over this website will meet your requirements. Details contained on this web site relating to goods or services have been prepared in accordance with New Zealand law and may not satisfy the laws of any other country. We do not warrant that the details on this website concerning those goods or services will satisfy the laws of any other country. It is your responsibility to determine whether these details satisfy the laws of the jurisdiction which you reside (if that jurisdiction is outside New Zealand) and if the details do not satisfy the laws of your jurisdiction, you may not order any goods or services from this website. You acknowledge that despite all reasonable precautions on our part, there is a risk of unauthorised access to or alteration of your transmissions or data or of information contained on your computer system or on this website. We do not accept responsibility or liability of any nature for any such losses, which you may sustain as a result of such activity. You shall be solely responsible for obtaining any necessary permits under and for compliance with all legislation, regulations, by-laws or rules having the force of law in connection with the installation and operation of the goods.
Star Line must receive full payment before the goods can be shipped to the buyer. This payment includes the agreed sale price of the goods in addition to shipping and handling costs. Payment methods currently accepted include:
When purchasing from Star Line your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology. 128-bit SSL encryption is the current industry standard.
Copyright in this web site (including text, graphics, logos, icons, sound recordings and software) is owned by us or licensed to us. Other than for the purposes of, and subject to the conditions prescribed under, the copyright laws of New Zealand and similar legislation which applies in your location, and except as expressly authorised by these terms and conditions, you may not in any form or by any means:
This website includes registered trademarks owned by us, our licensors, and our partner suppliers. You must not use any of our trademarks or the names Star Line, www.starlineproducts.co.nz, www.starlinegroup.co.nz or The Star Line Group Limited:
This website may contain links to other web sites. Those links are provided for convenience only and may not remain current or be maintained. We are not responsible for the content or privacy practices associated with linked websites. Our links with linked websites should not be construed as an endorsement, approval or recommendation by us of the owners or operators of those linked web sites, or of any information, graphics, materials, products or services referred to or contained on those linked web sites, unless and to the extent stipulated to the contrary.
These terms and conditions are governed by the laws in force in New Zealand. You agree to submit to the exclusive jurisdiction of the courts of that jurisdiction.
Updates to these Terms and Conditions
We reserve the right to amend these terms and conditions from time to time. Your continued use of the web site following such notification will represent an agreement by you to be bound by the terms and conditions as amended.
If you have any questions or comments about Star Line website’s terms and conditions and/or the way it affects you, please feel free to contact us by sending an e-mail request to firstname.lastname@example.org