Amenities

Poll after poll of travellers finds that the most desired hotel amenity is free Wi-Fi. Second is a free breakfast. Who can argue with those? Beyond that, the amenities...

“More than ever,” writes Michelle Millar, assistant professor of hospitality management at the University of San Francisco, “travelers consider themselves environmentally conscious and are seeking hotel products that meet their...

“The first thing everyone does when they arrive at their hotel room,” according to hotel consultant Sarah McCubbin, “is go into the bathroom to see what products are on offer...