Janitorial

Let’s assume you clean your property, and you do it well. You polish things up every now and then, and you give all guest-facing areas, rooms and public areas the...

When hiring staff, obviously you look for people who want to be in customer service. This goes for your housekeeping and janitorial staff as much as for your desk clerks. ...

We’ve written elsewhere about how scent is deployed by hotels to subtly impress guests. It’s a fine art, of course, but big business for hotels - Bloomberg reported that in...

Enter “how to hang toilet paper” in Google and you get 1.8 million results. Include the quote marks and you get 35,600 hits, which is still 34,599 too many. ...

Check-in is the first time you can make a personal, face-to-face impression on your guests. They will already have formed an impression of the property from the advertising, the exterior...

Just running a vacuum over your carpets isn’t enough to clean all of them all the time. Often a more focused cleaning is necessary. And dirty carpets are one of...

Of course keeping your accommodation property clean and in good repair is important to you. But have you ever realised how important it is to your guests? What do...

You probably don’t think of housekeeping trolleys as a place you can save money. Yet it’s possible to establish policies and procedures that ensure less time wasted by your housekeeping...