Staff

Again and again, guests’ impressions of hotels boil down to “How did they treat me there?” Assuming the room was clean, the reservation handled smoothly and all other basics...

We know you keep your furniture clean. But how often do you polish it? We’re not just talking the heirloom grandfather clock in the lobby or other showpiece antiques you...

It’s one thing to take some time to figure out how to use music to improve your guests’ impressions and experience of your hotel. It’s quite another to let...

In our previous post we looked at some ideas for getting more effective, efficient cleaning without spending more money. Granted, keeping good quality cleaning supplies and plenty of cleaning...

Yes, it’s true - you don’t need to spend more money to get more effective cleaning from your hotel housekeeping and maintenance staff. The first thing is to make...

Part 2: Best Practices In Part 1, we explained the most important response you can give to an upset, complaining guest: Listen with empathy and concern, don’t argue and don’t...

Part 1: The Most Important Response Accommodation is like any other business - you’ll have customer complaints from time to time. Some of them will be merited and others...

If you want to help your housekeeping staff work more efficiently, or if you can’t afford as many staff members as you would like, there are some things you can...