Staff

Relatively few online reviews of hotels are actually negative - somewhere between 10 and 20 percent, according to one recent study. Usually people just want to forget about bad hotel...

Thank Your Positive Reviewers - It’s Good For Business Positive reviews of your property on social media are great, aren’t they? Sure are, but don’t simply bask in the glory...

Freshen Up Your Staff For Summer Busy times approach. You’ll be hiring seasonal staff and giving them a crash course in how to work at a hotel. How to treat...

When hiring staff, obviously you look for people who want to be in customer service. This goes for your housekeeping and janitorial staff as much as for your desk clerks. ...

It’s your decision if you want to allow pets in your hotel, unless there are local ordinances against it. Let’s say you do want to be a pet-friendly property...

Oh no, bad news - it’s about to get a lot more hectic, busy, jangly and confused: Your hotel’s busy season is starting soon. As you probably know from...

Hey, good news - shake off the doldrums, get out the feather duster, chances are that your hotel’s busy season is starting soon. How to be ready to put your...

Offering Wi-Fi is one of the best things you can do to increase guest satisfaction. Guests want it and it’s common for them to actually check to make sure it’s...