Staff

Check-in is the first time you can make a personal, face-to-face impression on your guests. They will already have formed an impression of the property from the advertising, the exterior...

Obviously laundry is a critical part of running a successful hotel. If guests find towels or sheets not to be clean, they’re not coming back. A recent P&G Professional...

Of course keeping your accommodation property clean and in good repair is important to you. But have you ever realised how important it is to your guests? What do...

You probably don’t think of housekeeping trolleys as a place you can save money. Yet it’s possible to establish policies and procedures that ensure less time wasted by your housekeeping...

There are as many social media marketing strategies for accommodation properties as there are marketing professionals anxious to be hired, but there are some basic, fundamental similarities to most of...

Turn Complaining Guests Into Loyal Customers It’s an axiom in the customer loyalty field that one of the best opportunities you have to establish a loyal customer relationship is when...

Handling Common Hotel Guest Complaints If you run a hotel, you will receive customer complaints. Some will be valid and deserved, pay attention to those and learn from them. But...

Don’t let the term Customer Relationship Management (CRM) scare you – it’s not about expensive technology, high-priced consultants or major procedure shake-ups. You can do all that if you want...