Complementaries

We’ve written elsewhere about how scent is deployed by hotels to subtly impress guests. It’s a fine art, of course, but big business for hotels - Bloomberg reported that in...

You offer your guests tea bags in their room as part of your standard amenity tray. Most likely you have coffee sachets and sugar too. Do you include green...

Again and again, guests’ impressions of hotels boil down to “How did they treat me there?” Assuming the room was clean, the reservation handled smoothly and all other basics...

In our previous post we looked at some ideas for getting more effective, efficient cleaning without spending more money. Granted, keeping good quality cleaning supplies and plenty of cleaning...

It’s no secret that the hotel room minibar has peaked in popularity and is disappearing from more and more hotel rooms. Guests are bringing their own drinks and snacks or...

Admittedly free Wi-Fi is one of hotel guests’ most heavily-requested amenities and we’re not at all saying don’t offer it, but think about it first. For one thing, some...

As should coffee shops but then that’s a different rant. If you want to satisfy your guests for relatively little cost, free Wi-Fi is about the best thing you...

The tradition of placing chocolates on hotel pillows started, according to a well-verified urban legend recounted by blogger Gordon Javna, when actor Cary Grant was meeting a female friend in...