Complementaries

There are things that guests know they’ll find in a hotel room – a bed, a chair, the basics. Then there are things the guest maybe doesn’t expect to find...

It’s one thing to keep the tea bags in your guest rooms updated. We’re assuming you do that -- remove all the ones with rips in the wrapper, get rid...

Major changes in an industry usually have to do with the customers of that industry changing, and that’s true for the hotel industry. Millennials approach work, travel and recreation differently...

While predictions are to be taken with a grain of salt, it’s fun to see how the experts think our industry will continue changing in 2018. The influence of...

Ah, New Year’s resolutions. So many good intentions. And with the impulsivity of January well and truly over, it’s time to set some genuine resolutions in concrete. There are...

What kinds of wine you serve is between you and your customers. The range and quality of spirits you sell is up to you. If you sell a variety of...

Part of offering a breakfast buffet that’s a selling point for your hotel is making sure you offer options for as wide a range of guests as possible. Pastries...

Phew! The Christmas and New Year rush is done for another year. How did you fare? Try looking back over recent weeks – while it’s still fresh in your mind...