Complementaries

Poll after poll of travellers finds that the most desired hotel amenity is free Wi-Fi. Second is a free breakfast. Who can argue with those? Beyond that, the amenities...

Turn Complaining Guests Into Loyal Customers It’s an axiom in the customer loyalty field that one of the best opportunities you have to establish a loyal customer relationship is when...

It’s something you probably don’t even question, the in-room coffee for your guests. It’s just something you do, right? Guests are either going to drink it or not? International...

“The first thing everyone does when they arrive at their hotel room,” according to hotel consultant Sarah McCubbin, “is go into the bathroom to see what products are on offer...