Complementaries

The Trend Towards Green Amenities in Hotels Recently, hospitality industry observer Carrie Boucher wrote that in the discussion “What’s next for hotel amenities,” the first question is “What, exactly, is...

There are lots of ways to publicise your property - print ads, TV, online, social, branded amenities, you name it. Branded pens are a common promotional item. Are they...

You keep up with the essentials for what your hotel property needs but when’s the last time you’ve checked to see if some of the fun extras, the ‘wish list’...

Walk into some of the higher-end hotels in New York, London or Paris and you will have the opportunity to select from a pillow menu, created by professional sleep consultants...

The good ol’ hotel amenity tray. Yep, there’s your square coffee packets, standard black tea bags, your shampoo, conditioner… sigh. How about offering your guests a few unexpected surprises...

Check-in is the first time you can make a personal, face-to-face impression on your guests. They will already have formed an impression of the property from the advertising, the exterior...

Obviously the question of what belongs in your guest rooms depends greatly on what your guests expect. The same guest will have far different expectations from a five-star hotel in...

The good news is that you have low-cost, usually completely free, ways of increasing your hotel’s direct bookings. They require some time and effort but they rely on one great...