Housekeeping

While predictions are to be taken with a grain of salt, it’s fun to see how the experts think our industry will continue changing in 2018. The influence of...

We’re not going to tell you how to clean your hotel rooms, you can handle that. Here, we’re offering some housekeeping ideas that other hotels have found useful. From...

Let’s assume you clean your property, and you do it well. You polish things up every now and then, and you give all guest-facing areas, rooms and public areas the...

Phew! The Christmas and New Year rush is done for another year. How did you fare? Try looking back over recent weeks – while it’s still fresh in your mind...

Freshen Up Your Staff For Summer Busy times approach. You’ll be hiring seasonal staff and giving them a crash course in how to work at a hotel. How to treat...

When hiring staff, obviously you look for people who want to be in customer service. This goes for your housekeeping and janitorial staff as much as for your desk clerks. ...

When’s the last time you inventoried your table presentation? Are your glasses getting scratched and in need of replacing? Do your silverware settings say “This is a quality restaurant” or...

Bunk beds aren’t just for backpackers’ ultra-cheap accommodation, the weekend bach or summer camps in the woods anymore. They’re positively upscale. In December 2015, The Wall Street Journal reported...