Housekeeping

If you want to help your housekeeping staff work more efficiently, or if you can’t afford as many staff members as you would like, there are some things you can...

Walk into some of the higher-end hotels in New York, London or Paris and you will have the opportunity to select from a pillow menu, created by professional sleep consultants...

As with most things - it depends. Who is your clientele? What do your guests expect? Obviously the more premium the room, the more that’s expected. Nevertheless, there are...

The good ol’ hotel amenity tray. Yep, there’s your square coffee packets, standard black tea bags, your shampoo, conditioner… sigh. How about offering your guests a few unexpected surprises...

Check-in is the first time you can make a personal, face-to-face impression on your guests. They will already have formed an impression of the property from the advertising, the exterior...

The Case For Bathroom Amenities Dispensers One of the biggest questions hotel owners have when stocking guest rooms is if they should use bathroom wall amenities dispensers for shampoos, conditioners...

The Case Against Bathroom Dispensers Many properties are installing bathroom amenity dispensers instead of providing individual use bottles for things like shampoo and body wash. But is it the...

How important are towels to your guests’ experience?   Very. One recent survey of American and British travellers found that they “care quite a bit about the towels...