Technology

Phew! The Christmas and New Year rush is done for another year. How did you fare? Try looking back over recent weeks – while it’s still fresh in your mind...

Thank Your Positive Reviewers - It’s Good For Business Positive reviews of your property on social media are great, aren’t they? Sure are, but don’t simply bask in the glory...

Offering Wi-Fi is one of the best things you can do to increase guest satisfaction. Guests want it and it’s common for them to actually check to make sure it’s...

It’s one thing to take some time to figure out how to use music to improve your guests’ impressions and experience of your hotel. It’s quite another to let...

Admittedly free Wi-Fi is one of hotel guests’ most heavily-requested amenities and we’re not at all saying don’t offer it, but think about it first. For one thing, some...

As should coffee shops but then that’s a different rant. If you want to satisfy your guests for relatively little cost, free Wi-Fi is about the best thing you...

The Trend Towards Green Amenities in Hotels Recently, hospitality industry observer Carrie Boucher wrote that in the discussion “What’s next for hotel amenities,” the first question is “What, exactly, is...

It’s one of the most delicate aspects of running a hotel property - how do you diplomatically keep light-fingered guests from stealing room items, in a way that doesn’t make...