Starline News

No doubt you’ve heard of loyalty programs for hotels. They’re supposed to keep the guests coming back, right? But do they actually work that well? Some do and some...

Walk into some of the higher-end hotels in New York, London or Paris and you will have the opportunity to select from a pillow menu, created by professional sleep consultants...

As with most things - it depends. Who is your clientele? What do your guests expect? Obviously the more premium the room, the more that’s expected. Nevertheless, there are...

We don’t mean if directions to your property include “rent helicopter,” “jump in canoe” or “turn off road”. What we mean is, how does your property cater to people with...

The good ol’ hotel amenity tray. Yep, there’s your square coffee packets, standard black tea bags, your shampoo, conditioner… sigh. How about offering your guests a few unexpected surprises...

Check-in is the first time you can make a personal, face-to-face impression on your guests. They will already have formed an impression of the property from the advertising, the exterior...

Obviously laundry is a critical part of running a successful hotel. If guests find towels or sheets not to be clean, they’re not coming back. A recent P&G Professional...

Your booking engine is frequently the first impression guests – or rather, potential guests – have of your hotel. How can you make the best first impression possible so lookers...