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The good news is that you have low-cost, usually completely free, ways of increasing your hotel’s direct bookings. They require some time and effort but they rely on one great...

The bed is the most important piece of furniture in a hotel room. One hotel consultant even said that the bed is the most attractive product a hotel can give...

Wi-Fi is a basic expectation of many travellers. It’s common for people surfing accommodation possibilities online to simply eliminate properties that don’t offer free Wi-Fi. So what are they expecting...

One thing many travellers would dearly love not to have to pack is a hair dryer. They’re big, they take up space that could be used for something else. If...

Have you considered that the way your hotel smells could be an incentive for guests? Scent marketing is big business for hotels, Bloomberg reported that in 2015 the hotel scent-branding...

“More than ever,” writes Michelle Millar, assistant professor of hospitality management at the University of San Francisco, “travelers consider themselves environmentally conscious and are seeking hotel products that meet their...

More and more people are basing their accommodation decisions on Internet review sites such as TripAdvisor or Yelp. Everybody likes hearing from someone who’s “been there,” which makes peer reviews...

Of course keeping your accommodation property clean and in good repair is important to you. But have you ever realised how important it is to your guests? What do...