Guest Feedback

Check-in is the first time you can make a personal, face-to-face impression on your guests. They will already have formed an impression of the property from the advertising, the exterior...

Your booking engine is frequently the first impression guests – or rather, potential guests – have of your hotel. How can you make the best first impression possible so lookers...

The Case For Bathroom Amenities Dispensers One of the biggest questions hotel owners have when stocking guest rooms is if they should use bathroom wall amenities dispensers for shampoos, conditioners...

The Case Against Bathroom Dispensers Many properties are installing bathroom amenity dispensers instead of providing individual use bottles for things like shampoo and body wash. But is it the...

How important are towels to your guests’ experience?   Very. One recent survey of American and British travellers found that they “care quite a bit about the towels...

The question of whether or not you should provide irons and ironing board in all your rooms, or only make them available upon request, depends on what your clientele expects. ...

Google “microwaves in hotel rooms” and the top results are questions on social media travel sites asking if a certain property has microwave ovens in the room. Microwaves are...

Obviously the question of what belongs in your guest rooms depends greatly on what your guests expect. The same guest will have far different expectations from a five-star hotel in...